.mts-wrap{direction:rtl;font-family:'IRANSans','Vazirmatn',Tahoma,sans-serif;max-width:900px;margin:30px auto;color:#23272f}.mts-wrap *{box-sizing:border-box}.mts-guest-box{background:linear-gradient(135deg,#6d5bd0,#8b6ff0);border-radius:18px;padding:50px 30px;text-align:center;color:#fff;box-shadow:0 10px 30px rgb(109 91 208 / .25)}.mts-guest-icon{font-size:46px;margin-bottom:12px}.mts-guest-box h3{margin:0 0 20px;font-weight:600}.mts-btn{display:inline-flex;align-items:center;gap:6px;border:none;cursor:pointer;border-radius:10px;padding:10px 20px;font-size:14px;font-weight:600;transition:all .2s ease;font-family:inherit}.mts-btn-primary{background:linear-gradient(135deg,#6d5bd0,#8b6ff0);color:#fff}.mts-btn-primary:hover{filter:brightness(1.08);transform:translateY(-1px)}.mts-btn-lg{padding:13px 28px;font-size:15px}.mts-back-btn{background:#f1f1f4;border:none;padding:8px 16px;border-radius:8px;cursor:pointer;font-family:inherit;font-size:13px;color:#555;margin-bottom:10px}.mts-back-btn:hover{background:#e5e5ea}.mts-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:22px;flex-wrap:wrap;gap:12px}.mts-header-title{display:flex;align-items:center;gap:14px}.mts-header-icon{width:54px;height:54px;border-radius:14px;background:linear-gradient(135deg,#6d5bd0,#8b6ff0);display:flex;align-items:center;justify-content:center;font-size:26px}.mts-header-title h2{margin:0;font-size:20px}.mts-header-title p{margin:4px 0 0;color:#8a8f9a;font-size:13px}.mts-loading{text-align:center;padding:40px;color:#999}.mts-empty{text-align:center;padding:50px 20px;color:#9aa0ac;background:#f8f8fb;border-radius:14px;border:1px dashed #e1e1ea}.mts-ticket-card{background:#fff;border:1px solid #edeef2;border-radius:14px;padding:18px 20px;margin-bottom:12px;cursor:pointer;display:flex;align-items:center;justify-content:space-between;transition:all .18s ease}.mts-ticket-card:hover{box-shadow:0 6px 20px rgb(109 91 208 / .12);border-color:#d9d3f7;transform:translateY(-2px)}.mts-ticket-card-left{flex:1;min-width:0}.mts-ticket-subject{font-weight:700;font-size:15px;margin-bottom:6px}.mts-ticket-meta{font-size:12px;color:#9aa0ac;display:flex;gap:10px;flex-wrap:wrap}.mts-ticket-card-right{display:flex;align-items:center;gap:10px;flex-shrink:0;margin-right:12px}.mts-badge{display:inline-block;padding:4px 12px;border-radius:20px;font-size:11px;font-weight:700;white-space:nowrap}.mts-badge-status-open{background:#e6f4ff;color:#1677ff}.mts-badge-status-answered{background:#e7f9ee;color:#16a34a}.mts-badge-status-pending{background:#fff4e5;color:#d97706}.mts-badge-status-closed{background:#f1f1f4;color:#6b7280}.mts-badge-priority-low{background:#f1f1f4;color:#6b7280}.mts-badge-priority-normal{background:#e6f4ff;color:#1677ff}.mts-badge-priority-high{background:#fff4e5;color:#d97706}.mts-badge-priority-urgent{background:#fde8e8;color:#dc2626}.mts-form{background:#fff;border:1px solid #edeef2;border-radius:14px;padding:22px}.mts-form-row{display:flex;gap:16px;flex-wrap:wrap}.mts-form-group{flex:1;min-width:220px;margin-bottom:16px}.mts-form-group label{display:block;margin-bottom:6px;font-size:13px;font-weight:600;color:#444}.mts-form-group input,.mts-form-group select,.mts-form-group textarea,.mts-reply-form textarea{width:100%;border:1.5px solid #e5e5ea;border-radius:10px;padding:11px 14px;font-size:14px;font-family:inherit;outline:none;transition:border .15s ease;background:#fbfbfd}.mts-form-group input:focus,.mts-form-group select:focus,.mts-form-group textarea:focus,.mts-reply-form textarea:focus{border-color:#8b6ff0;background:#fff}.mts-form-actions{display:flex;justify-content:flex-start;margin-top:6px}.mts-form-msg{margin-top:12px;font-size:13px}.mts-form-msg.error{color:#dc2626}.mts-form-msg.success{color:#16a34a}#mts-single-meta{display:flex;gap:10px;flex-wrap:wrap;align-items:center}#mts-single-meta h3{margin:0;font-size:18px}.mts-thread{margin:16px 0;display:flex;flex-direction:column;gap:14px}.mts-msg{max-width:78%;padding:14px 16px;border-radius:14px;position:relative}.mts-msg-user{align-self:flex-start;background:#f1f1f4;border-bottom-right-radius:4px}.mts-msg-admin{align-self:flex-end;background:linear-gradient(135deg,#6d5bd0,#8b6ff0);color:#fff;border-bottom-left-radius:4px}.mts-msg-head{display:flex;justify-content:space-between;gap:12px;font-size:11px;margin-bottom:6px;opacity:.75}.mts-msg-body{font-size:14px;line-height:1.9;word-wrap:break-word}.mts-reply-form{margin-top:6px}@media (max-width:640px){.mts-msg{max-width:92%}.mts-header{flex-direction:column;align-items:flex-start}.mts-ticket-card{flex-direction:column;align-items:flex-start;gap:10px}.mts-ticket-card-right{margin-right:0}}